May will mark the one-year anniversary of the launch of a new unemployment benefits system that was supposed to usher in a better user experience for staff and claimants alike. But delivery of benefits fell at its lowest point last year to the nation’s worst.
Jake Oliveira
Posted inState Government
‘Frustration’ remains among lawmakers despite shrinking unemployment delays
Although a legislative response appears not to be a priority, some lawmakers used Labor Secretary Lauren Jones’s appearance at a budget hearing to prod the Healey administration on the unemployment payment delays that plunged the system to worst-in-the-nation performance last year.